سياسة الاسترداد

This policy is provided in English only.

1. General rule

For BYOK products, refunds do not cover any costs you incur with the third-party API provider; those charges are governed solely by that provider's terms.

All sales are final. Our products are digital content delivered immediately once payment is confirmed, so no refund is available after delivery. This applies to every customer, with no exceptions based on location.

2. The one exception

If your product does not work at all at the time of delivery — for example, the instance does not start, or the core function described on the product page does not run — contact us within 7 days of delivery. We will, at our choice: fix the issue, replace the product, or refund your payment.

3. What is not covered

Change of mind, no longer needing the product, or dissatisfaction with a product that otherwise works as described are not covered by the exception above.

4. How to request the exception

Contact [email protected] with your order number and a description of the fault, within 7 days of delivery.

5. Payment method note

Payment is made in USDT/USDC on-chain. Any approved refund is sent back on-chain to a wallet address you provide. On-chain transfers cannot be reversed once sent, so please provide the correct address.

6. Acknowledgement

By checking the confirmation box before placing an order, you confirm you have read and accepted this policy.

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